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For Clearer Guest Communication

Digital Guidebooks for Hotels & Short-Term Rentals

Guests shouldn’t need to ask for what they were supposed to know.

As your portfolio grows, guest questions multiply.
Check-in details. Wi-Fi. House rules. Appliance instructions.
The same answers, sent manually, over and over.

Jurny’s Digital Guidebooks give guests everything they need — automatically — inside your Branded Guest Web App, before questions ever come up.

No downloads.
No PDFs.
No repetitive messaging.

Just clearer stays and quieter inboxes.

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The information guests need — without your team repeating it

Most guest questions aren’t urgent.
They’re predictable.

Jurny’s Digital Guidebooks act as a digital concierge, house manual, and welcome guide in one place — delivered automatically after booking and available throughout the stay.

Guests know what to expect.
Your team stops answering the same questions.
And nothing gets forgotten during busy check-in days.

What keeps guest information clear and consistent

Everything you need to deliver the right information, the same way, every time.

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  • Key Capabilities:

    • Fully Customizable Content: Create guidebooks with house rules, Wi-Fi details, check-in instructions, appliance guides, and anything else guests need.
    • Drag-and-drop guidebook builder: Use prebuilt content blocks, style controls, and AI writing assistance to create and update guidebooks quickly.
    • Automatic delivery through the Guest Web App: Guidebooks appear automatically for guests after booking — no links to chase, no apps to download.
    • Mobile-ready, no downloads required: Guests access guidebooks instantly from any device, without installing anything.
    • Integrated Smart Access: Deliver lock codes and entry instructions based on reservation data.
    • Dynamic updates across all stays: Edit once and changes reflect immediately across all assigned properties and active reservations.
    • Property and unit-level assignment: Assign guidebooks to specific properties or individual units to keep information accurate and relevant.
    • Local recommendations, curated by you: Share nearby restaurants, attractions, and experiences directly inside the guidebook — reducing “what do you recommend?” messages and keeping suggestions consistent across your team.
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Scales across units — stays on brand

As portfolios grow, consistency becomes harder to maintain.

Jurny’s Digital Guidebooks scale effortlessly across all your properties while staying aligned with your brand’s tone, style, and standards. Whether you manage city apartments, luxury villas, or boutique hotel rooms, guests receive the same polished experience every time.

Standardized information.
Consistent expectations.
A more professional guest experience — without more work.

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Turn guest information into a better stay

Clear information leads to smoother arrivals, fewer interruptions, and more confident guests.

With Jurny, Digital Guidebooks become part of your operation — not another task for your team to manage.

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Questions
& answers

  • A digital guidebook is a mobile-friendly web page or app that replaces the printed binder in your rental — containing everything a guest needs for their stay: check-in instructions, Wi-Fi details, house rules, appliance guides, emergency contacts, and local recommendations. Guests access it from a link sent before arrival, on any device, without downloading an app.

  • For almost every use case, yes. Printed welcome books go out of date the moment you change the Wi-Fi password, get ignored when guests don't notice them, and cost time to maintain and replace. Digital guidebooks are updated instantly across all properties at once, can be sent proactively before arrival, are searchable, and can include photos, videos, and links. Guests also engage with them more — especially when they arrive after hours and need information fast.

  • With Jurny, you can automatically deliver check-in instructions, house rules, Wi-Fi details, and other essentials through Digital Guidebooks inside the Guest Web App. Guests receive the information after booking and can access it anytime during their stay—without your team sending messages manually.

  • With Jurny, you can centralize all common guest information in a Digital Guidebook that guests see automatically. By answering predictable questions upfront, property managers reduce inbox noise and avoid repeating the same responses for every reservation.

  • With Jurny, guests don’t need to download anything. Digital Guidebooks are mobile-ready and accessible directly through a secure web link in the Guest Web App, making them easy to use on any device.

  • With Jurny, you can create and assign guidebooks at the property or unit level. This ensures guests only see information that’s accurate for their specific stay, even across large or diverse portfolios.

  • Jurny’s Digital Guidebooks use AI to proactively answer guest questions before they ask, delivering instant, accurate information 24/7—enhancing the guest experience while reducing manual support.

  • Each guidebook is delivered automatically via your branded guest web app, offering tailored property instructions, curated local tips, and upsells based on booking details—creating a concierge-like experience on autopilot.

  • Guidebooks are auto-generated and shared through your custom-branded guest web app. Guests access them with a single click—no downloads or logins required.

  • Yes. You can easily manage content like house rules, Wi-Fi info, smart lock access, and more. Updates apply instantly across all active guidebooks.

  • Include check-in steps, property rules, amenity usage tips, local attractions, and even upsell offers. The guidebooks are fully dynamic and tailored to each unit.

  • A complete digital guidebook covers: check-in and check-out instructions, Wi-Fi credentials, door codes and access details, appliance guides (TV, thermostat, washer/dryer), house rules, emergency contacts, trash and recycling schedules, parking instructions, and local recommendations for restaurants, groceries, and activities. The best guidebooks are organized so guests can find any piece of information in under 30 seconds.

  • Guests receive a link — typically via the automated pre-arrival message — and open it in any mobile browser without downloading anything. The link can be sent through Airbnb messaging, SMS, or email depending on how your automation is configured. Jurny's digital guidebooks are branded to your property and load instantly on mobile, which is where guests are when they actually need the information.