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Privacy Policy

 

Effective Date: July 1st, 2025

1. Who We Are

Jurny, Inc. ("Jurny", "we", "our", or "us") is a U.S.-based provider of AI-powered software for the hospitality industry. Our Services include JurnyOS, NIA Co-Pilot, the Unified Inbox, and integrations with third-party platforms.

We act as a Data Controller when processing personal data of our customers and their guests, per the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA/CPRA).

 

2. Information We Collect

We collect:

  • Direct Identifiers: Name, email, phone, payment info
  • Guest Data: Booking history, preferences, message content
  • Device & Usage Data: IP address, browser, interaction logs
  • Integrations: Data from OTAs, PMS, IoT, and guest apps.

3. How We Use Data

We process personal data to:

  • Provide and optimize our Services (including automation via AI)
  • Personalize guest experiences using NIA’s AI agents
  • Comply with legal obligations
  • Improve security and performance

 

4. Legal Basis for Processing (GDPR)

We process data under these legal bases:

  • Performance of a Contract (e.g., property management services)
  • Legitimate Interests (e.g., product improvement, fraud prevention)
  • Consent (e.g., for marketing or optional cookies)
  • Legal Obligation (e.g., tax, accounting)

5. Your Rights

Under GDPR, you can:

  • Access, correct, delete, or restrict processing
  • Withdraw consent at any time
  • Request data portability
  • File a complaint with your Data Protection Authority

Under CCPA/CPRA, you can:

  • Know what personal data is collected and shared
  • Request deletion or correction
  • Opt-out of “sale” or “sharing” of personal information
  • Limit use of sensitive personal information

To exercise rights: support@jurny.com

 

6. Data Retention & Security

We retain data only as long as necessary. Data is encrypted in transit and at rest. Jurny complies with industry best practices, including PCI DSS for payment data.

 

7. International Transfers

Data may be transferred outside the EU/EEA. We rely on Standard Contractual Clauses (SCCs) and other safeguards to ensure lawful data transfers.

 

8. Contact Information

Data Controller:

Jurny, Inc.

5161 Lankershim Blvd, Ste 250, North Hollywood, CA 91601
support@jurny.com