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AI That Keeps Every Guest Conversation on Track

One Inbox. Every Channel. Zero Delays.

Meet Jurny’s Unified AI Inbox—a centralized, AI-enhanced messaging hub powered by NIA’s Multi-Agent system.

It seamlessly consolidates guest communications from Airbnb, Booking.com, SMS, WhatsApp, email, and more—so your team can respond instantly, route conversations intelligently, and never miss a message again.

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All Guest Messages.
One Smart Workspace

Whether you're a solo operator or managing dozens of team members, Jurny's Unified AI Inbox brings simplicity and speed to every guest touchpoint.

No more switching tabs or chasing updates—just streamlined, on-brand conversations in one place.

  • No Missed Messages

  • No Context-Switching

  • No Delays In Responses

Built for Speed, Scaled for Teams

From boutique portfolios to national operations, Unified AI Inbox delivers real-time visibility, consistent communication, and scalable collaboration—across any property footprint.

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  • Key Capabilities

    • Multi-Channel Message Aggregation: Centralizes all conversations from OTAs, SMS, email, and direct bookings.
    • NIA-Powered Auto-Replies: Instantly responds to FAQs, check-ins, and routine questions using brand-trained AI.
    • Smart Routing & Tagging: Auto-categorizes messages by urgency, topic, language, and property.
    • Auto-Escalation Logic: Flags unresolved or urgent threads for human intervention or workflow escalation.
    • Team Collaboration Tools: Assign messages, add internal notes, and track thread history seamlessly.
    • Smart Templates & Snippets: AI-suggested replies and dynamic templates based on context.
    • Inbox Performance Analytics: Monitor resolution time, guest sentiment, and team responsiveness.
    • Hands-Free with NIA Co-Pilot: Use voice or text to trigger actions like “summarize unresolved threads” or “reply to the last message.”
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90% of Guest Questions, Handled Automatically

NIA's Guest Agent tackles the high-volume, low-effort messages—so your team can focus on edge cases that matter.

Faster replies. Fewer errors. Happier guests.

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Ready to Centralize Guest Comms and Automate at Scale?

See how Jurny's intelligent inbox reduces workload, accelerates response times, and elevates guest satisfaction—all without adding headcount.

Let your AI Concierge do the heavy lifting.

Ready to see it in action?

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Questions
& answers

  • The Unified AI Inbox by Jurny centralizes guest messages from Airbnb, Booking.com, and direct websites into one smart dashboard—powered by AI that replies instantly and escalates only when needed.

  • Jurny's AI responds to 80%+ of common guest questions—like check-in times, Wi-Fi info, and local recommendations—so your team can focus on high-value tasks.

  • Yes, the inbox is designed for portfolio-wide visibility. Whether you manage 5 listings or 500, you can handle all guest communications in one place.

  • Absolutely. You can train the AI to use your preferred tone, FAQs, and property-specific details, ensuring consistent and on-brand guest interactions.

  • Jurny’s inbox integrates with Airbnb, Booking.com, Vrbo, and more—giving you one place to view and respond to every guest message.